prabu Casino & Sportsbook Data Care

This page describes what we collect when you use prabu and how we keep that data protected. We gather information necessary to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, and other payment methods, and deliver our sportsbook (Liga 1, Piala AFF, Champions League) and gaming services (live dealer, slots, esports) safely.

Our commitment is transparency. We tell you exactly what data we collect, how long we keep it, who has access, and what rights you have over your information. We do not sell your data to advertisers or brokers. We use it only to run prabu and comply with local financial regulations.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect and Why

We collect information in three categories: account details, transaction history, and device / behaviour data. Each serves a specific purpose in running prabu safely and legally.

Account and identity information

When you open a prabu account, we collect your email address, chosen password, and phone number. During account verification (which may be triggered by your first deposit or withdrawal), we request your full name, date of birth, and government-issued ID photo. If you link a bank virtual account (BCA, e-wallet, mobile banking, local payment) or an e-wallet (online payment, e-wallet, mobile banking), we verify that the name on your prabu account matches the name on your payment method.

We collect this information because local financial regulations require us to verify who you are before processing deposits and withdrawals. This protects you, prabu, and the integrity of Indonesia's payment systems. We keep your ID photo and verification records for the duration of your account plus a statutory retention period afterward.

Transaction and balance data

Every time you deposit, place a sportsbook bet (Liga 1, Piala Indonesia, Champions League), play a live-dealer game, spin a slot, or withdraw, we record it. Your transaction history is tied to your account and is accessible only to you and our support team when you request help.

We retain this data to: process withdrawals correctly, resolve disputes if a transaction fails to credit, detect fraud (e.g., someone accessing your account without permission), and comply with tax and financial regulations. Transaction records stay on file for several years after your account closes, as required by law.

Device and usage data

We collect information about how you access prabu — your device type (mobile, desktop), browser type, IP address, and which games or sportsbook markets you use. This helps us improve app performance, detect security threats, and ensure prabu runs smoothly across different devices.

We also use cookies and similar tracking technology to remember your login, language preference, and account settings. Most prabu cookies are essential (needed to keep you logged in); some are optional (used to improve the user experience). You can control non-essential cookies via your browser settings.

Our Data Protection Practices

Third-party processors and data location

We use trusted vendors to process payments (for DANA, e-wallet, mobile banking, local payment deposits and withdrawals), host our servers, and provide customer support tools. These vendors have contracts requiring them to protect your data to the same standard we do. Our servers may sit outside Indonesia, but all data transfers are encrypted and meet international security standards.

If you are in Jakarta, Surabaya, Bandung, or Medan, your data is processed and stored according to regulations in those jurisdictions. We do not move your data outside the region without your consent, except to fulfil your payment requests (e.g., when you withdraw to online payment or e-wallet, those platforms' systems process the transfer securely).

Your rights on prabu

You have the right to: access your data (we provide a downloadable copy on request), correct inaccurate information, delete your account and associated data (subject to legal retention obligations), and object to certain types of processing (such as marketing communications).

To exercise these rights, contact our support team and request your data subject access request (DSAR). We respond within a reasonable timeframe, usually within days. If you are unhappy with our response, you have the right to lodge a complaint with local data protection authorities in your jurisdiction.

Data retention and account closure

We keep your data as long as your account is active. Once you close your prabu account, we delete or anonymize most information within days, except: transaction records (kept for financial compliance, usually several years), verification documents (kept to prevent fraud), and data required by law (such as anti-money-laundering records).

If your account is inactive for an extended period, we may contact you to confirm you wish to keep it open. If you do not respond, we may close your account and process data deletion according to our standard schedule.

Your data is an asset we protect, not a product we trade. prabu's privacy practices are built on respect for your information and compliance with local law.

Cookies and tracking

prabu uses cookies to: keep you logged in (essential), remember your language and display preferences (functional), and analyse how users interact with our sportsbook and games (analytics — optional). You can disable non-essential cookies via your browser settings without losing core functionality.

We do not track you across unrelated websites. Our analytics track only behaviour within prabu, and only to improve performance and security. Third-party analytics providers (such as standard web analytics services) may process anonymised data, but they are contractually forbidden from using prabu data for their own marketing.

Security measures on prabu

We encrypt all data in transit (using HTTPS) and at rest (on our servers). We use strong authentication (password + optional two-factor verification), regular security audits, and staff training to prevent unauthorised access. If we detect suspicious activity on your account (e.g., login from an unusual location), we alert you and may temporarily lock your account for your protection.

We cannot guarantee standard security practices — no online platform can — but we apply industry-standard practices and respond promptly to any breach. If we discover that your data has been compromised, we notify you and affected parties without undue delay, as required by law.

Changes to this policy

We review our privacy practices regularly and update this policy as needed. If we make material changes (such as collecting new types of data or using it in new ways), we notify you by email and ask for your consent where required by law. Continued use of prabu after notification means you accept the new terms.

If you have any questions about how we handle your data, contact our support team. We are available in English and other languages during standard business hours.